FAQ

1. Why are payments settled in USD?

Although multiple currencies are available on the website, all payments are processed in USD. TEACASK products are made in China and follow standard international trade practices. Using USD ensures secure and consistent cross-border transactions.

2. What materials are used, and how is the quality?

TEACASK tea sets are made from carefully selected high-quality materials. Each piece undergoes strict inspection before shipment. The founder, PineG, is a tea set collector, ensuring that only products meeting strict quality standards are delivered to customers.

3. How long does delivery take?

Delivery usually takes 7–15 business days, depending on the destination.

All TEACASK tea sets are authentic products made in China and shipped by air.

Delivery may take slightly longer due to direct shipping from China, which ensures authentic products from their place of origin.

Once your order is placed, it is continuously tracked throughout the entire shipping process, and you can simply wait for delivery.

4. What if my order is delayed or cannot be delivered?

International air shipping may occasionally be affected by flight delays, customs clearance, or logistics issues.

Please rest assured that every order is actively tracked by our team. If any issue prevents delivery, we will notify you promptly by email and provide a suitable solution.

After payment, your order is fully managed and monitored — updates are only sent when necessary.